Automotive BDC questions from dealerships

An outsourced automotive BDC is an external Business Development Center that handles a dealership's customer communication: answering internet leads, making outbound calls, sending texts and emails, setting and confirming sales and service appointments, and keeping the CRM up to date. The team works inside the dealership's own systems and under its name, without being on the payroll.

Yes. Most stores start us on the work their in-house team never gets to: outbound database campaigns, evenings and weekends, overflow calls and one-off campaigns. Your team keeps inbound and daily activity. List ownership is agreed in advance so no customer is contacted twice.

Yes. Our agents are bilingual and Quebec customers are handled in natural French by default, both on the phone and in writing, switching to English whenever the customer prefers it.

Yes. We work inside your CRM and scheduling tools, book appointments into your calendar and document every call, text and email on the customer record so your reporting stays accurate.

The most reliable source of incremental service traffic is the existing customer database: overdue maintenance, declined recommendations, inactive owners, no-shows, cancelled appointments and customers with no future appointment booked. Working those lists on a repeating cycle produces appointments that were already earned rather than bought through advertising.

Yes. We segment and work your existing CRM or DMS lists by campaign, with an agreed cadence, and report results back through the same funnel: customers worked, contacts, appointments, confirmations, shows and repair orders.

Yes. We answer, qualify and follow up on internet leads from your website, OEM feeds, marketplaces, chat and credit applications, with an immediate first response and a multi-touch cadence until the customer replies.

Yes. We identify service customers who are in an equity position, near lease or finance maturity, or facing a large repair estimate, and pass those conversations to your sales team as qualified opportunities.

Yes. We run lease maturity, equity and finance renewal campaigns on your portfolio, contacting customers months before their term ends and booking appointments with your sales or finance desk.

Yes. Our AI voice agents answer calls outside business hours, identify what the caller needs, capture their details, take appointment requests and hand a complete record to your team for the next business day.

Yes. During business hours the AI receptionist routes callers to sales, service, parts or finance, and captures a detailed message when nobody is available.

Yes. Quebec is one of our core markets, including Montreal, Laval, Longueuil, Brossard, Quebec City, Gatineau, Sherbrooke and Trois-Rivières, and we communicate with customers in French or English.

Yes. We work with dealerships across Canada and the United States. The work is done remotely inside your systems, so location does not affect coverage or follow-up quality.